Impact of Online Education System on Students Satisfaction at Pakistan Higher Education Institutions during COVID-19

Authors: Waqas Tariq, Faiz Sultan Sabir, Zeeshan Maqsood, Muddassar Bilal

In Pakistan, the situation of the education system has changed during the month of March, when govt. of Pakistan has closed the education institution throughout the country due to increased cases of COVID-19. This situation has forced the universities to change the traditional learning system and implement an online learning education system to complete the on-going spring-20 semester. The aim of this research is to discuss the impact of the online learning education system on students’ satisfaction in the higher education institutions of Pakistan during the pandemic. To achieve the objective of the study the data is collected from 391 participants attending online classes through questionnaires from the higher education institutions of Pakistan. The result of this study shows that students satisfied with the online education system and also highlighted some issues such as availability of internet access, and many others. The findings of this research help educationists, practitioners, professionals, and policymakers formulate the policies on the online learning system in higher education institutions during the pandemic situation.