In Pakistan, the situation of the education system has changed during the month of March, when govt. of
Pakistan has closed the education institution throughout the country due to increased cases of COVID-19.
This situation has forced the universities to change the traditional learning system and implement an online
learning education system to complete the on-going spring-20 semester. The aim of this research is to
discuss the impact of the online learning education system on students’ satisfaction in the higher education
institutions of Pakistan during the pandemic. To achieve the objective of the study the data is collected from
391 participants attending online classes through questionnaires from the higher education institutions of
Pakistan. The result of this study shows that students satisfied with the online education system and also
highlighted some issues such as availability of internet access, and many others. The findings of this
research help educationists, practitioners, professionals, and policymakers formulate the policies on the
online learning system in higher education institutions during the pandemic situation.
KEYWORDS: COVID-19; students’ satisfaction; higher education institutions; Online Learning System;
Lockdown.